Refund Policy

1. Overview

At SteamZone, we strive to provide high-quality gaming accounts and excellent customer service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in the following situations:

• Account credentials provided are incorrect or non-functional
• Account does not match the description provided at time of purchase
• Account is banned or suspended within 24 hours of delivery (not due to customer actions)
• We are unable to deliver the account within 48 hours of payment confirmation
• Duplicate payment made in error

2.2 Not Eligible for Refund

Refunds will NOT be issued in the following cases:

• Account is banned or suspended due to customer's actions or violations
• Customer changes their mind after successful account delivery
• Customer shares account credentials with unauthorized parties
• Account is modified by customer after delivery
• Customer fails to secure the account properly after delivery
• More than 7 days have passed since account delivery

3. Refund Process

3.1 How to Request a Refund

1. Contact our support team within 7 days of account delivery
2. Provide your order number and detailed explanation of the issue
3. Include any relevant screenshots or evidence
4. Allow our team to investigate the issue

3.2 Investigation Process

• Our team will review your refund request within 24-48 hours
• We may request additional information or evidence
• We reserve the right to verify the account status and history
• Investigation may take up to 5 business days for complex cases

4. Refund Methods and Timeline

4.1 Refund Methods

• Refunds will be processed using the same payment method used for the original purchase
• In some cases, store credit may be offered as an alternative
• Bank transfer refunds may be available for certain payment methods

4.2 Processing Time

• Approved refunds are processed within 3-5 business days
• Bank transfers may take 5-10 business days to reflect in your account
• Credit card refunds typically appear within 5-7 business days
• Processing times may vary depending on your bank or payment provider

5. Partial Refunds

In certain circumstances, partial refunds may be issued:

• Account partially matches description but has minor discrepancies
• Account has some functionality issues that don't completely prevent use
• Customer has used the account for a significant period before reporting issues

6. Account Recovery

If you experience issues accessing your purchased account, we offer free account recovery services within 30 days of purchase. This includes helping with password resets, email changes, and other access-related issues.

7. Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior support team. All decisions made by the senior support team are final. We encourage open communication to resolve any issues amicably.

8. Prevention Tips

To avoid issues that may require refunds:

• Read account descriptions carefully before purchasing
• Change account passwords immediately after delivery
• Enable two-factor authentication where available
• Do not share account credentials with others
• Contact support immediately if you encounter any issues

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: steamzone71@gmail.com
• Discord: https://discord.gg/uMkyPeMZyd
• Instagram: @steamzone.shop